Service desk
Tickets by number, notes, attachments and the originating email, ticket history and who changed what, routing moves in one write — and an interactive ticket card in MCP Apps hosts.
PSArelay
Your Autotask, relayed to AI and automation — safely. Nearly 300 tools for ChatGPT, Claude and n8n, with a Postgres mirror, hash-approved change plans, paced bulk jobs and a web portal. Free to self-host; hosted plans available.
What it covers
Section titled “What it covers”Time, billing & contracts
Time entries and “log my time”, billing items, contracts, services, adjustments and charges, quotes, invoices — including the contract writes the API makes awkward.
Vendor billing reconciliation
Import vendor invoices (Pax8 first), find what isn’t billed or is priced under cost, apply a pricing policy, and fix it with reviewed change plans.
Reports
Unbilled work, block hours, SLA compliance, ticket throughput, project P&L, recurring revenue, time-entry compliance, inventory.
Companies & contacts
Name guards, duplicate finders, safe ID-only merges with verification, and bulk cleanup of placeholder companies and junk contacts.
Projects, CIs, service calls
Projects, phases, tasks and labour plans; configuration items with entitlement; dispatching, to-dos, resources and roles.
Built for a live tenant
Section titled “Built for a live tenant”Postgres mirror
About 80% of reads are answered locally with no Autotask call; a nightly check re-reads a sample and repairs differences. How it works →
Change plans & bulk jobs
Risky changes are plans with a hash that a person approves. Mass changes run a canary first, then a paced worker. Bulk cleanup →
Throttling
Autotask allows 10,000 calls an hour for the whole tenant. The server cools down on 429s, yields background work first and shows who uses the hour. Throttling →
Admin console
Usage, callers, mirror health, feature switches without a restart, bulk jobs, and when your team works. Console →